FAQ's

Do BalanceDiet products contain GMO ingredients?

GMO (Genetically modified ingredients) have been a source of concern for a growing number of consumers.
Consumers are asking for products which may contain GMO ingredients to be labeled as such.

As health professionals, this is an issue that we must be aware of and understand how to address. Below is a statment from our product manufacturer:

At the present time, we have certified that no supplement containing the BalanceDiet mark contains any GMO ingredients.

We are consulting with manufacturers to begin adding the "NON GMO Verified" seal to product labels in 2018 and beyond.

shipping costs + delivery schedule

shipping & handling charges

free standard shipping on US orders over $50 at www.gobalancediet.com.
free shipping is also available to Amazon Prime customers via www.amazon.com

Offer excludes: trial sizes, samples, gift cards, e-cards, gifts with purchase and complimentary items. Only valid in the continental USA. Valid on order amounts prior to taxes and shipping charges.

for standard shipping on orders less than $74.99: add $4.99

Standard shipping takes 3 to 5 business days from 12 noon EST on the date your order is entered into our system.

international shipping

international orders (canada only)

International orders are subject to additional shipping and handling charge is (minimum International Shipping Charge $25). Additional taxes and customs charges are the responsibility of the customer.

We ship to Residents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Please note, these orders may see a delay in shipping.

Customs and import duties are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.

international orders

Currently we do not accept orders outside of the US and Canada, unless they are shipped to a freight forwarded within the continental united states. An order placed on www.gobalancediet.com from another country will be automatically cancelled unless a US address is provided. 

If you have any questions or concerns, please contact please contact customer service, Mon-Sat 9am-7pm EST or email us at info@gobalancediet.com.

sales tax

We are required to collect sales tax. Application of sales tax may be subject to change.

price changes

Prices and availability are subject to change.

payment methods

We currently accept Visa, Mastercard, American Express, Discover Card and paypal  for BalanceDiet orders.

Returns

We will happily refund or exchange any product within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it.

For an exchange on a product which is open or used, please contact customer care. At BalanceDiet we are committed to 100% customer satisfaction.

Non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@gobalancediet.com.

sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gobalancediet.com and send your item to: 1900 Avenue of The Stars Los Angeles California US 90067.

gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

shipping

To return your product, you should mail your product to: 
BalanceDiet Retail Services
3570 NW 53rd Court
Ft. Lauderdale, Florida 33309

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.