Satisfaction Guarantee

Our goal is to make it possible for anyone to achieve a healthier body with our high quality products. If you are not completely satisfied with your BalanceDiet™ order, simply follow the return instructions below within 45 days from the date of purchase to receive a full refund, exchange, or product credit.*

With any Product Satisfaction issues, we offer a full refund of the purchase price, excluding shipping charges, within 30 days from the date of purchase and when less than 1/4 of product is consumed.  We offer a in-store credit within 45 days when less than 1/2 of the product is consumed.  

As with any food or nutritional product, individual results do vary. We recommend a complimentary consultation with a Product Expert if you have any questions prior to trying a product for the first time. Complimentary or discount samples are available for many of our edible products, if you are unsure of a flavor.  We also offer sample sizes for many of our most popular products, simply ask a Product Expert. 

Although we do not specifically limit refunds per household, as with all policies Management Reserves Rights.  

Return Instructions

1. FILL OUT A RETURN AUTHORIZATION FORM
  Download and print a  Return Authorization Form

2. SHIP YOUR COMPLETED FORM AND PRODUCT(S)
Send your completed form together with the product(s) you wish to return to the address below:

• To ensure delivery, please send your return via insured Federal Express or Parcel Post. 
• Refunds cannot be processed for packages lost in transit. 
• Return shipping fees are not refundable.

3. CHECK YOUR EMAIL
You will receive an email confirmation in 7-10 business days, once your refund has been processed.